Accessibility Statement for HappySignals Experience Management Platform

HappySignals Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Updated 2022-05-31

Measures to support accessibility

HappySignals Oy takes the following measures to ensure accessibility of HappySignals Experience Management Platform:

Include accessibility as part of our mission statement.
Include accessibility throughout our internal policies.
Assign clear accessibility targets and responsibilities.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

HappySignals Experience Management Platform is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

There are 2 sections of the HappySignals Experience Management Platform-Survey Forms and Analytics tool. The following describes the accessibility conformance of each of the sections:

Survey Forms: Conformant with WCAG 2.1 level AA. Known issues and remediation listed in 5 Limitations and Alternatives section.

Analytics tool: Limited conformancy with WCAG 2.1 level AA. Known issues listed in 5 Limitations and Alternatives section.

Feedback

We welcome your feedback on the accessibility of HappySignals Experience Management Platform. Please let us know if you encounter accessibility barriers on HappySignals Experience Management Platform:

E-mail: support@happysignals.com
Visitor address: Aleksanterinkatu 15 B, 00100, Helsinki, Finland
Postal address: Aleksanterinkatu 15 B, 00100, Helsinki, Finland

We try to respond to feedback within 2 business days.

Technical specifications

Accessibility of HappySignals Experience Management Platform relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

our best efforts to ensure accessibility of HappySignals Experience Management Platform, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Survey Forms and HappySignals Analytics tool:

Survey Forms limitations

N/A

HappySignals Analytics Tool limitations - note for limited number of users, namely analysts

Dashboard:

N/A

Identify:

Not compliable with accessibility, section available only for limited number of analyst users only.

Feedback page:

N/A

Measure:

Graph not compliable.

N/A

Benchmark page:

N/A

Settings:

Multiple empty buttons
Not compliable with accessibility, section available only for limited number of admin users only.

Assessment approach

HappySignals Oy assessed the accessibility of HappySignals Experience Management Platform by the following approaches:
Self-evaluation
External evaluation done in 2021.

Revisioning Accessibility statement

Done always when new features added - accessibility checked as part of design process.

Survey reviewed after every major release of the surveys and also as the accessibility guidelines WCAG 2.1 updated.